Frequently Asked Questions
Everything you need to know about our fresh catches and delivery.
How do you ensure the freshness of the fish during shipping?
We use specialized vacuum-sealing technology and temperature-controlled insulated packaging with dry ice or gel packs to ensure your seafood stays at optimal temperature from our docks to your door.
What is your shipping radius and delivery timeline?
We currently ship nationwide. Orders placed before 12 PM EST are processed the same day, with most customers receiving their delivery within 24 to 48 hours to guarantee maximum freshness.
Is your seafood sustainably sourced?
Yes, sustainability is at the heart of Little Fish. We partner exclusively with certified fisheries and local fishermen who adhere to strict environmental standards and seasonal catch limits.
What happens if my order arrives damaged or thawed?
Your satisfaction is our priority. If your order arrives in sub-optimal condition, please take a photo and contact our support team within 4 hours of delivery for a full refund or immediate replacement.
Can I modify or cancel my subscription order?
Absolutely. You can skip a delivery, change your product selection, or cancel your subscription at any time through your account portal without any hidden fees.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.